I was watching the show Undercover Boss the other night and it made me a little emotional. The show has a wonderful concept, the CEO of the company goes undercover and becomes a worker in 2 or 3 different areas of the company to find out how the company is really functioning…and to see how the employees function in their positions. In this episode, 3 exceptional employees of the company, 7 eleven, were highlighted and awarded for their excellent service.

What struck me about these employees was their true love of the job…they brought their A game every day and they didn’t bitch and moan while performing their job. These people did not have cushy positions with a window overlooking the ocean!! These people had the menial jobs that make companies run smoothly…an elderly woman who works the coffee machines…She knew every customers name and served them with a smile…a night delivery man, who is an immigrant—smiling and so happy to have a job that supports his family and an ex-military man who works on a dessert assembly line…who was smiling and encouraging to the “new” guy. All of these people were given this “new” guy to train. Not one of them bemoaned their job or their employer…they were encouraging to him and didnt make him feel like he was bothering them…

This brings me to the thought…What would the CEO of my company see if he went undercover in the ER? Read more…