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Rewind…But It’s a Good One. Scripting and Rounding, Medical Tourism…and Baking Soda, a Curative from Back “In My Day”
Welcome to Nurse Talk where laughter is the best medicine!
WE’LL BE BACK NEXT WEEK TO INTRODUCE OUR NEW CO-HOST RN SHAYNE MASON.
If you missed Phyllis Katz talk about her hip surgery in India, or DeAnn McEwen’s impassioned description of scripting and rounding…check this out. Or listen again. You know it was good!
RN DeAnn McEwen gives us a “spirited” overview of the marketing practice scripting and rounding now being used in the healthcare field. What’s scripting and rounding all about? Listen to find out.
Stay tuned for this story—you won’t want to miss Phyllis Katz. Phyllis is here to talk with us about her wonderful new book, Hipwrecked, My Health Insurance Sucked so I Went to India for Surgery.
This week Lynn Ruth talks about a favorite all-purpose remedy her mother used: baking soda. Told only as Lynn Ruth could—it definitely harkens memories from the old days!
Special guest at the National Nurses United Staff Nurse Assembly May 17-20 in Chicago. is Anna Deavere Smith presenting Tell Me Where it Hurts, Stories from the front lines of nursing.
Coming up…Hayward, California Kaiser closing pediatric unit? Parents say, not on their watch! And they are watching…
RN DeAnn McEwen on Scripting and Rounding and Hipwrecked Author Phyllis Katz, Medical Tourist | March 1, 2012 | Show 438
Podcast: Play in new window | Download (Duration: 53:43 — 49.2MB) | Embed
This week on our lovely “sheeew”—we talk about a customer service practice that is now being used in the healthcare field. It’s called scripting and rounding. In the corporate world scripting and rounding has been part of the customer service model for giants like Disney, major fast food chains and many five star hotels. Now—healthcare? What’s scripting and rounding all about? RN DeAnn McEwen gives us a “spirited” overview!
Stay tuned for this story—you won’t want to miss Phyllis Katz. Like any skilled improviser, when longtime performer and director with the famed Groundlings comedy troupe was faced with her insurance company being unwilling to pay six figures to fix her two hips, she improvised. Good-bye, Los Angeles. Hello New Delhi. Phyllis is here to talk with us about her wonderful new book Hipwrecked, My Health Insurance Sucked so I Went to India for Surgery.
And if you haven’t heard the our new segment “In My Day” with comedian Lynn Ruth Miller–you need to. This week Lynn Ruth talks about a favorite all-purpose remedy her mother used: baking soda. Told only as Lynn Ruth could—it definitely harkens memories from the old days!
DeAnn McEwen and Scripting and Rounding | National Nurses United Sponsored Segment | March 3, 2012 | Show 438
Podcast: Play in new window | Download (Duration: 17:20 — 15.9MB) | Embed
This week on our lovely “sheeew”—we talk about a customer service practice that is now being used in the healthcare field. It’s called scripting and rounding. In the corporate world scripting and rounding has been part of the customer service model for giants like Disney, major fast food chains and many five star hotels. Now—healthcare? Could this lead to the question, “Mrs. Smith would you like fries with your medication?” Or how about—“Here’s the key to the mini-bar and if you prefer you can go to the nurses station for your ice and extra towels.” What’s scripting and rounding all about? RN DeAnn McEwen gives us a “spirited” overview! Read more…
Hipwrecked. Scripting and Rounding. Baking Soda.
Podcast: Play in new window | Download (Duration: 53:43 — 49.2MB) | Embed
This week on our lovely “sheeew”—we talk about a customer service practice that is now being used in the healthcare field. It’s called scripting and rounding. In the corporate world scripting and rounding has been part of the customer service model for giants like Disney, major fast food chains and many five star hotels. Now—healthcare? RN DeAnn McEwen gives us a “spirited” overview!
You won’t want to miss Phyllis Katz. Like any skilled improviser, when longtime performer and director with the famed Groundlings comedy troupe was faced with her insurance company being unwilling to pay six figures to fix her two hips, she improvised. Good-bye, Los Angeles. Hello New Delhi. Phyllis is here to talk with us about her wonderful new book Hipwrecked, My Health Insurance Sucked so I Went to India for Surgery.
And if you haven’t heard the our new segment “In My Day” with comedian Lynn Ruth Miller–you need to. This week Lynn Ruth talks about a favorite all-purpose remedy her mother used: baking soda. Told only as Lynn Ruth could—it definitely harkens memories from the old days!