WE’LL BE BACK NEXT WEEK TO INTRODUCE OUR NEW CO-HOST RN SHAYNE MASON.
This week we have a REWIND for you…but it’s a good one! If you missed Phyllis Katz talk about her hip surgery in India, or DeAnn McEwen’s impassioned description of scripting and rounding…check this out. Or listen again. You know it was good!
This week on our lovely “sheeew”—we talk about a customer service practice that is now being used in the healthcare field. It’s called scripting and rounding. In the corporate world scripting and rounding has been part of the customer service model for giants like Disney, major fast food chains and many five star hotels. Now—healthcare? What’s scripting and rounding all about? RN DeAnn McEwen gives us a “spirited” overview!
Stay tuned for this story—you won’t want to miss Phyllis Katz. Like any skilled improviser, when longtime performer and director with the famed Groundlings comedy troupe was faced with her insurance company being unwilling to pay six figures to fix her two hips, she improvised. Good-bye, Los Angeles. Hello New Delhi. Phyllis is here to talk with us about her wonderful new book, Hipwrecked, My Health Insurance Sucked so I Went to India for Surgery.
And if you haven’t heard the our new segment “In My Day” with comedian Lynn Ruth Miller–you need to. This week Lynn Ruth talks about a favorite all-purpose remedy her mother used: baking soda. Told only as Lynn Ruth could—it definitely harkens memories from the old days!
Coming up…Hayward, California Kaiser closing pediatric unit? Parents say, not on their watch! And they are watching…
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