Browse Posts by Date
Our Broadcast Partners
RN DeAnn McEwen on Scripting and Rounding and Hipwrecked Author Phyllis Katz, Medical Tourist | March 1, 2012 | Show 438
This week on our lovely “sheeew”—we talk about a customer service practice that is now being used in the healthcare field. It’s called scripting and rounding. In the corporate world scripting and rounding has been part of the customer service model for giants like Disney, major fast food chains and many five star hotels. Now—healthcare? What’s scripting and rounding all about? RN DeAnn McEwen gives us a “spirited” overview!
Stay tuned for this story—you won’t want to miss Phyllis Katz. Like any skilled improviser, when longtime performer and director with the famed Groundlings comedy troupe was faced with her insurance company being unwilling to pay six figures to fix her two hips, she improvised. Good-bye, Los Angeles. Hello New Delhi. Phyllis is here to talk with us about her wonderful new book Hipwrecked, My Health Insurance Sucked so I Went to India for Surgery.
And if you haven’t heard the our new segment “In My Day” with comedian Lynn Ruth Miller–you need to. This week Lynn Ruth talks about a favorite all-purpose remedy her mother used: baking soda. Told only as Lynn Ruth could—it definitely harkens memories from the old days!
Free Webinar Coming Up May 30 on University of San Francisco’s Online MSN
Our Academic Partner
Nurse Talk Endorses University of San Francisco
"I'm very proud the University Of San Francisco has partnered with Nurse Talk radio. As an alumni and current faculty, I have experienced first-hand the commitment to care, the individual attention, and the service to the community a degree from USF offers. I have attended and partnered with a number of world-class institutions in my career and I can say without doubt, that USF will not only cater to your particular needs, but will ensure you have the critical thinking skills, the interpersonal skills, and the evidenced-base knowledge set to succeed in a quickly changing healthcare landscape".
--Shayne Mason, RN,NP, Co-Host of Nurse Talk
RX: Nurse Talk eBlast
A dose of what is coming up on the show and a laugh or two. Take one weekly.