One bad egg can spoil the bunch. And it’s not just eggs, is it?!

One colleague on a rampage, one employee stuck in a rut, one subordinate contaminating the minds of others – sadly, it happens all too frequently. And it matters – a lot!

To create quality practice environments, everyone needs to play full on so that we can have our best foot forward for our:

• Teams to function effectively.

• Facilities to run efficiently.

• Patients to be treated with dignity.

• Selves to be able to function with excellence.

We needn’t look further than the last, and possibly most important question, on the hallowed HCAPHPS* scores, to give us our cue. The patient is asked what is their ‘Likelihood to Recommend’. Patients can choose from the following answers: never, sometimes, usually, and always. Of course, always is the answer we are ‘always’ looking for. It is no exaggeration that our jobs may depend on it.

Think about your own experience in a hospital when you were not a caregiver but a patient or family member. You expected expertly delivered and safe care. You expected accurate diagnosis and timely treatment. But beyond that, what you notice is the manners in which the staff carry themselves, conduct themselves and treat you, your family and each other. Read more…